Support
Effective date: to be set at launch
Last updated: to be set at launch
Contact us
General support: support@keld.io. Privacy-rights requests (access, deletion, correction, export): privacy@keld.io. This route is handled separately from ordinary support. Security reports: security@keld.io.
Verifying it's you
Support may ask limited questions to confirm you control the account's email address. We will never ask for your password (Keld has none), a sign-in code, or copies of identity documents.
About forwarding confirmations
Forwarding a booking email sends that email and its attachments to Keld, where it is parsed for your review. Nothing joins a trip until you accept it. Forwarded messages may contain information about other people (like travel companions); make sure you're comfortable storing it.
How your data is protected
Vault contents and documents you mark sensitive are encrypted at rest; other content is protected by our provider's storage encryption and access controls. Details are in the Privacy Policy.
More
Privacy Policy: /privacy · Terms of Service: /terms · Delete your account: /account/delete